Q: Lash Extension Refills

Refill rates are for current clients only. Lashes from another artist will be charged a FOREIGN REFILL fee. Prices are subject to change at any time.

Question 1

Rescheduling

Accepted Answer

A minimum of 48 hours is required to reschedule your appointment. If you reschedule with less than 48 hours notice, your deposit will be forfeited, and another deposit will be required to re-book another appointment. You may reschedule appointments through your appointment confirmation email.

Question 2

Late Policy

Accepted Answer

Please plan ahead to allocate sufficient time for your arrival. Arriving late will cut into your overall appointment time. Appointments will be held for 15 minutes past its scheduled time. If you are more than 15 minutes late, your appointment may be cancelled with a forfeited deposit, or you may be subjected to a $15 late fee, at the discretion of the artist.

Question 3

Cancellation Policy

Accepted Answer

No-shows or cancellations within 48 hours notice will result in a forfeited deposit. No-shows will be charged 50% of the service total. Another 50% deposit will be required to re-book.  
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Question 4

Deposits

Accepted Answer

A mandatory non-refundable deposit is required to book and hold your appointment ($50 deposit for brows & $20 deposit for lashes). The remainder is due during your scheduled appointment. 
 
If you are late, no-show, reschedule, or cancel (as per each policy) your deposit will be forfeited. 
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Question 5

Payments

Accepted Answer

Deposits can be made through EMT to hello@thefabulushlab.com and must be sent once booked to secure your appointment. Remaining balances can be made with cash or EMT at the time of your appointment.

Procedures are non-refundable. Prices are subject to change at any time.

Question 6

Refund Policy

Accepted Answer

There are no full or partial refunds on any service, and no exceptions to this policy.

Question 7

Guest Policy

Accepted Answer

No guests are permitted to your appointment

Question 8

Lash Extension Refills

Accepted Answer

Refill rates are for current clients only. ​ Lashes from another artist will be charged a FOREIGN REFILL fee. Prices are subject to change at any time.

Question 9

Contraindications for Lash Extensions

Accepted Answer

You MAY NOT be eligible for lash extensions if you are/have*:
Under the age of 18
​Signs of any contagious or abnormal eye conditions or infections, such as styes, conjunctivitis or blepharitis
Hypersensitive skin
Itchy, red, or swollen eyes
Any cuts or open wounds in the area
Difficulty closing eyes
Cancer or have undergone chemotherapy in the last 6 months
Herpes
Epilepsy
Any eye/nose surgery or semi-permanent make-up around the eye area (eg. eyeliner) within the last 4 weeks 
Previous allergic reactions to lash extensions
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*It is always best to consult with a physician before booking an appointment.

Question 10

Patch Tests, Irritations and Allergic Reactions

Accepted Answer

Patch tests  are recommended for first-time lash clients, clients returning after a long break, highly sensitive clients, or clients with a history of allergies and reactions. Patch tests should be conducted at least 24-48 hours prior to your lash appointment.

Patch tests help to identify and reduce any risks of irritations or reactions, but does not eliminate it. A negative patch test does not guarantee a client will not develop a reaction during a full application. Allergic responses can be delayed or develop over time with repeated exposure.

Though very rare, Fabulush is not responsible for any irritation and allergic reactions. If an allergic reaction occurs, it is recommended to seek a healthcare professional.